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FAQs

MADE 4 US PARTNERS WITH GLOBAL MERCHANTS AND ARTISANS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE SHOPPING EXPERIENCE.

Because we ship directly from our partners in these countries, your item may take 10-15 business days to arrive US, and 15-21 business days International.

We offer a 100% satisfaction guarantee on all orders. So please do not panic if it does not show up immediately, it's on its way.

Basic Refund Policy

  • There are 2 types of items Made 4 Us sells, and both have a slightly different refund policies:    
    • Retail Items: These have a full 45-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
    • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but the shipping cost is not refundable because it goes towards actual shipment of the free promotional item.
  • For all applicable returns, please send to: 

RETURN ADDRESS

Physical address  when bought

 

SHIPPING

How much is shipping?

  • This depends on the product ordered, the total weight, and where we're shipping to. Our standard US shipping cost is 4.95 unless you order a large amount of weight. On FREE promotional items shipping starts at 8.95 as we are shipping from our different warehouses overseas. International shipping starts at 5.95 depending on order size.

Do you ship Internationally?

  • Yes, we ship Internationally to most countries using tracked orders. Due to customs being different for each country, delivery times vary.

How do i track my package? 

  • You can check on the status of your order at any time by emailing the customer support desk at support@made4us.com

How long does it take for an order to arrive?

  • Delivery can vary and take 2-3 weeks. We use manufacturers from all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
  • If you have any further questions, we would love to answer them at support@made4us.com

I ordered 2+ items, but only received one, where's the rest?

  • Since work with different manufacturers, and have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. Don't panic if all of your items weren't received at once, they are on the way.

Where do you items come from?

  • We are all about bringing you a variety of products that offer you unique products for everyone in the family. We source items from all over the world. Because while some of our items do come from here in the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest products we know you'll actually use.

STILL HAVE A QUESTION?

  • We would love to answer any more questions you might have! Just email us at support@made4us.com and we'll get back to you right away.

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